New in the Box, uninstalled Returns accepted within 30 days of purchase, a 25% restocking fee will apply.
Effective January 1, 2011. Supersedes all previous terms, policies, and agreements
KW automotive North America Inc. warranties its products to the original retail purchaser against defects in workmanship and material for the following terms from the date of purchase:
Belltech Sport Truck Products
This warranty is NOT TRANSFERRABLE, is limited to the United States and its holdings, Canada and Mexico. This warrantee does not apply to:
KW automotive North America Inc.'s obligation is limited to repair or replacement of the defective KW automotive Inc. component only.
Warrantee acceptance along with the corresponding replacement or repair of the KW automotive component is at the discretion of KW automotive North America Inc. engineering staff. KW automotive North America Inc. is not responsible for any costs associated with the removal, replacement or shipping of the defective part, and under no circumstances will be liable for any costs or consequential damages that may be incurred.
KW automotive North America Inc. is a progressive company that is continuously improving its product line. As such KW automotive North America Inc. reserves the right to improve any and all of our products in materials or design without obligation to incorporate these changes in previously manufactured products.
In the interest of 100% Customer Satisfaction, we would request that before a warrantee claim is submitted, please contact the KW automotive Tech & Customer Service department to accurately diagnose the problem. This will ensure quick handling and resolution of your issue.
To process a valid warranty claim, contact the original place of purchase of your KW automotive North America Inc. part along with the original receipt for a determination of claim. If the product cannot be returned to the original place of purchase, please call KW automotive North America Inc by phone to request a Return Material Authorization number or RMA# and a tech sheet (if applicable).
Send the defective unit shipping prepaid along with the following documents:
IMPORTANT: Please clearly mark the package with the assigned RMA# for quick handling. KW will refuse unmarked shipments, or any shipments that are not prepaid. Once received, KW automotive North America Inc will verify warranty coverage and will repair or replace the unit at our discretion, and shipped back to you UPS Collect.
Direct Distributor Claim Procedures
To process Warrantee KW automotive North America Inc you will need to contact your Manufacturers Sales Representative or if not available our Customer Service Department to obtain an RMA#. RMA’s with more than 1 piece will require that you to send a RMA Request in an order or packing list style of the goods you wish to return to our orders department via email (firstname.lastname@example.org) or fax with the following information:
Send the RMA goods shipping prepaid along with a copy of the issued RMA & your RMA Request/Packing list referencing our RMA#.
IMPORTANT: Please clearly mark the package with the assigned RGA# for quick handling. KW will refuse unmarked shipments, or any shipments that are not prepaid. Once received, KW automotive North America Inc will verify warranty coverage and will issue the applicable credits. If the goods are not found to be eligible for warrantee, no credit will be given.
If a part is returned for warrantee and is found to be not eligible for warrantee, the customer will be given the following options:
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Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number and expiration date. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by a security system. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.
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We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our web site.
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Whenever sensitive information is transmitted to or from our web server, that information is protected by TLS 1.0 with 256-bit encryption.
Access to all of our users' information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information.